Processes of Scientiﬁc Management Controlling
Controlling is the last step of the management process but plays a crucial role without which the whole management process is incomplete. It can be deﬁned as a function through which the actual and desired output are measured. If the actual output differs from the desired output, the deviations are altogether removed or minimized. There are basically two types of control mechanisms, viz. pro-active and reactive. The pro-active mechanism tries to predict future hurdles and solves them then and there. The reactive approach tries to rectify the damage done to prevent any similar loss in future.
According to Henry Fayol, “Control consists of verifying whether everything occurs in conformity with the plan adopted, the instructions issued, and the principles”.
The Main Steps in Control Function Include
- Establishing performance standards.
- Measuring actual performance.
- Determining the gap between set standards and achieved performance.
- Taking corrective measures.
An integral activity in the controlling function is feedback. Without appropriate and valid feedback, no control measures can be successfully implemented. Feedback about a particular plan can help in identifying areas of improvement.
The Controlling Function Involves Following Activities
- Bringing actual results nearer to the desired results.
- Improving the performance level of all activities being performed.
- Regulating the use of all the resources for achieving planned objectives and goals.
- The regulating working behavior of employees for maintaining order and discipline.
- Checking distortions and deviations taking place in occurs in conformity the system to make it more cost effective.
If in the controlling step, there is a huge gap in the actual and desired performance, the whole management process is revised.